Privacy policy

1. Data Controller

Madamor is responsible for the processing of personal data as described in this privacy policy. We determine the purpose and means of data processing and ensure that this takes place carefully, lawfully and transparently.

Madamor is located at Veldstraat 38, 5931 GN Tegelen, the Netherlands. 📩 info@madamor.com 🏢 Chamber of Commerce number: 98460153 🧾 VAT identification number: NL005331941B56

2. Personal Data We Process

Madamor processes personal data because you use our services, or because you have provided this data to us yourself. This concerns the following categories:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Payment details (such as IBAN, used exclusively for payments and refunds)
  • IP address and technical device and browser data
  • Order and return history

3. Purposes and Legal Bases

We process personal data exclusively for legitimate purposes and on the basis of a valid legal ground:

  • Performance of agreement — for processing and shipping orders, handling returns and warranty requests, and answering customer service enquiries.
  • Consent — for sending our newsletter with news, promotions and offers. You can unsubscribe at any time via the unsubscribe link at the bottom of the email.
  • Legal obligation — for compliance with fiscal and administrative regulations.

4. Sharing Personal Data with Third Parties

Madamor never sells your personal data to third parties. We only share data with carefully selected partners who support us in the execution of our services, such as:

  • Payment processors
  • Carriers
  • IT service providers 
  • Our accountant.

We enter into data processing agreements with all these parties to ensure that your data is handled with the same care and security as we apply ourselves.

5. Retention Periods

We do not retain personal data longer than necessary for the purpose for which it was collected:

  • Order and invoice data — seven years, in accordance with the statutory fiscal retention obligation.
  • Newsletter data — until you unsubscribe.
  • Correspondence (emails, customer service messages) — a maximum of twelve months after handling your enquiry, unless a longer retention period is required by law.

6. Security of Personal Data

Madamor takes appropriate technical and organisational measures to protect your personal data against misuse, loss, unauthorised access and unwanted disclosure. We use SSL encryption, strong passwords and a strict access policy, ensuring that only authorised personnel have access to your data.

7. Cookies

Our webshop makes use of:

  • Functional cookies — necessary for the correct functioning of the website.
  • Analytical cookies — for measuring website usage.
  •  Marketing and tracking cookies — for which we request your explicit consent in advance.

More information about the types of cookies and how they work can be found in our cookie statement.

8. Your Rights

Under the General Data Protection Regulation (GDPR) you have the following rights regarding your personal data:

  • Access — you can request which data we process about you.
  • Rectification — you can have incorrect data corrected.
  • Erasure — you can request that your data be deleted.
  • Withdrawal of consent — you can withdraw a previously given consent at any time.
  • Objection — you can object to the processing of your data.
  • Data portability — you can request to receive your data in a commonly used format.

Requests can be submitted via 📩 support@madamor.com. We will respond within thirty days of receipt.

9. Complaints

Do you have a complaint about the way Madamor handles your personal data? Please contact us first via support@madamor.com. If we are unable to resolve it together, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the supervisory authority for privacy in the Netherlands.

🌐 autoriteitpersoonsgegevens.nl

10. Changes to This Privacy Policy

Madamor reserves the right to amend or supplement this privacy policy. The most recent version is always available on our website. We recommend consulting this policy periodically to stay informed of any changes.